We'll keep adding to these troubleshooting tips as and when needed. If there's anything you think should be included here, contact us and we'll try to put in an explanation.

Adobe Flash Player

Videos from the Norwegian Radio Orchestra are not embedded into Bachtrack: rather, a link will take you to their website. Pressing Play will only be possible if you have Flash downloaded and enabled – and you may not understand the instructions in Norwegian!

Google "download adobe flash" - this will get you to https://get.adobe.com/flashplayer/. Follow the instructions to download Adobe Flash.

You may still find that Flash is disabled. In that case, here are the steps to ensure that it's enabled for Google Chrome:

  1. Go to Chrome - Preferences
  2. Scroll down until you see the link “Advanced settings” - click on it
  3. Under “Privacy”, press “Content settings…”
  4. Under the heading “Flash”, click on “Allow sites to run Flash”
  5. Press “Finished”

IMPORTANT: you then need to restart Chrome - otherwise there will be no change.